The disclosure log provides summary descriptions of the nature of information requested and released under the Code on Access to Information (“the Code”) by this Bureau. The disclosure log will be updated on a quarterly basis.

If any member of the public wishes to obtain any information listed in the disclosure log, an information request should be made to our Access to Information Officer. Such requests will be handled in accordance with the Code.

January to March 2019

There were no new entries in this quarter.

April to June 2019

There were no new entries in this quarter.

July to September 2019

Entry/ Reference Number	Information requested and released
5/2019	Information about the disclosure log of former Efficiency Unit
6/2019	Information about the disclosure log of former Efficiency Unit
8/2019	Information about 1823 establishment and number of Customer Service Officers
9/2019	Information about Management Services Officers grade, including recruitment, establishment, number of staff, and age distribution

October to December 2019

Entry/ Reference Number	Information requested and released
11/2019	Information about breakdown of cases 1823 received in September
12/2019	Information about 1823 complaints referral mechanism
13/2019	Information about a specific case handled by 1823
14/2019	Information about breakdown of cases 1823 received in October
15/2019	Information about establishment and strength of the Management Services Officer grade
17/2019	Information about a specific case handled by 1823
19/2019	Information about breakdown of cases 1823 received in November

Note: The disclosure log does not cover requests from individual persons/companies for information about themselves and their complaint cases, or requests for information already published or available through an existing charged service.